Insurance and Payment Policy


Insurance Benefits


Will my benefits cover your services?

Most insurance covers counsellors from a variety of professions, however, some only cover Registered Psychologists or Social Workers only. Liz Coleman is a Master and Registered Therapeutic Counsellor (MTC and RTC). Check your plan to confirm that they cover this profession. 


    What if my policy doesn't cover your services?

    • If your company does not cover Master or Registered Therapeutic Counsellors (MTCs or RTCs),  you may consider writing to ask the company if they would make an exception. Some insurance companies have made exceptions in order to meet the specialized needs of their clients. Some clients get coverage by asking to speak to a manager and advocating for an exception based on the unique skills of the counsellor and pre-existing therapeutic relationship.

    Do you do Direct Billing?

    • Generally these providers do not let counsellors directly bill on clients’ behalf yet so you will have to pay upfront and be reimbursed.
    • If your plan allows for direct billing then let Liz know.

    Which Insurance companies cover sessions?

    • Counsellors with the Association of Cooperative Counselling Therapists of Canada (ACCT) can have their sessions covered by SunLife, Pacific Blue Cross, Green Shield, Equitable Life of Canada, or ClaimSecure. ManuLife will cover sessions on a case by case basis. 

    How do I check to see if I have coverage?

    • To confirm your insurance company will cover sessions with Liz Coleman, clients are encouraged to call their insurance company to confirm what they are covered for. Plans that do cover our services typically include counselling, psychotherapy, or the services of clinical counsellors.
    • Give them this info: Liz Coleman MTC/RTC #1064 of The Association of Cooperative Counselling Therapists of Canada (ACCT)

    Payment Policy


    Payment is due at the beginning of each session and can be made by cash, bank transfer, Paypal, or Credit Card Visa, MasterCard, or American Express. After payment is received, a receipt will be issued by email.

    Payment Policy

    • If your Session is in-person, you may pay by cash, debit, cheque or credit card before or at the time of your session. 
    • If your Session is by PHONE or ONLINE, credit card with my online booking program or bank transfers are accepted. Prepayment is required before time of session.

    Cancellation Policy

    Clients must provide a minimum of 24 hours notice for all cancellations or reschedules. Appointments that are cancelled or rescheduled within 24 hours of the session will be charged $65. Missed sessions without notice will be charge the full session fee. Cancellations or changes to your appointment can be made by calling (604) 809-8947.

    For snow, traffic or weather emergencies, sessions will be held at the appointed time by phone or Zoom (instead of in person) 


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